Terms and conditions
Terms and conditions for purchases on copenhagen.design.
General Information
Copenhagen Design ApS
Låsbybanke 10-12
6000 Kolding-DK
CVR: 38286447
Sales Enquiries
sales@copenhagen.design
Placement of Order
After placing an order, you will receive an email with an order confirmation for your purchase.
Delivery
Expected delivery is 2-5 days, provided that the products are in stock at the time of ordering.
Information regarding shipping and handling fees will be displayed in your shopping cart.
All shipping cost and handling fees are paid by the costumer.
Taxes, duties, and customs fees
When transporting goods between EU countries, there is generally no requirement to pay taxes, duties, and customs fees, as trade within the EU is exempt from such charges under the principles of free movement of goods.
However, when shipping to a non-EU country, it’s important to note that the item may undergo customs processing, and local taxes, duties, and customs fees could be imposed. Copenhagen Design disclaims any responsibility for taxes, duties, and customs fees incurred in such situations.
Payment
Payment will be deducted when the order is shipped. Orders can be paid for using the following methods: Dankort, Visa, Mastercard, and Eurocard.
The account information you provide when purchasing items will be sent directly to PBS in encrypted form (SSL) so that only you and PBS can read it. Therefore, no one else can see or store your information. When purchasing with credit card, the amount will be deducted from your account as soon as the item is dispatched from Copenhagen.design.
Prices
All prices listed in DKK and EURO and include local taxes (VAT). Information regarding shipping and handling fees will be displayed in your shopping cart.
Return Policy
Please send an email to sales@copenhagen.design.
You have a 14-day return policy for unopened items. The items must be returned in the original packaging, and the condition of the returned products should match the condition in which you originally received them. Ensure the package is securely and adequately wrapped, as you are responsible for the package during the return shipment. The customer bears the responsibility for covering the return shipping expenses.
The package must be sent to the following address:
Copenhagen Design ApS
Låsbybanke 10-12
6000 Kolding
Denmark
You will receive the full amount back excluding shipping, provided that the condition of the item upon receipt is approved. The funds will be refunded using the same payment method used in the transaction for the purchase.
Complaints
According to the Consumer Purchases Act, Copenhagen Design provides a 2-year warranty period for manufacturing defects starting from the invoice date.
If products have been damaged during delivery, this should be documented through photographs and sent to: sales@copenhagen.design immediately after receiving the products.
Website Purchases
In connection with your purchase from us, you have provided various personal information, including:
- Your name
- Your address
- Your email address
- Your phone number
- Your payment information
We process this personal information in connection with the processing of your purchase since it is necessary for us to fulfill our part of the transaction and to ensure that everything goes smoothly. As soon as this information/data is no longer needed, it will be deleted from our system. Data will be deleted after 5 years.
If you have ordered a delivery, your name, address, phone number, and email address will be provided to our shipping company for the purpose of delivering your purchases.
Changes Reserved
Copenhagen Design reserves the right to change and update the rules and conditions that apply to this website. It is important to stay informed about any changes.
Misuse
This site is owned and administered by Copenhagen Design. The site is created for use by private buyers. All elements on the site, including texts, images, graphics, etc., are protected by copyright law and may not be copied, downloaded, or distributed.
Privacy Policy
We do not share customers’ personal information with third parties unless it is necessary to fulfill the order. You can find additional information regarding our handling of personal data in our privacy policy.
